Responsible Gaming

The gaming floor at Grand Lunera is a physical casino on the hotel premises, open only to adults aged 18 and over. This website does not offer any online gambling. This page explains how we approach responsible gaming and where to find independent help.

Our commitments

• Strict 18+ entry. Valid photo ID is checked at the entrance on every visit. No one under 18 is admitted, even when accompanied by an adult.
• No packages with gaming. Rooms, dining and spa treatments are never sold together with gaming, and a visit to the casino is always optional.
• No pressure. We do not send gaming offers and we do not reward guests for playing more.
• Help on the floor. Our team is ready to talk with any guest who wants to take a break or stop.

Healthy habits

• Decide on a time limit and a budget before you start — and stick to them.
• Treat any money you spend as the cost of entertainment, not as an investment.
• Take regular breaks: the terrace and the quiet lounge are a few steps away.
• Never chase losses and never play to cope with stress or difficult feelings.
• Avoid gaming after drinking alcohol.

Quick self-check

If you answer "yes" to two or more of these questions, consider taking a break and talking to someone you trust or an independent support service:

• Do you often play for longer than you intended?
• Do you spend more than you planned or can afford?
• Do you try to win back money you have lost?
• Has gaming affected your sleep, work, finances or relationships?
• Do you hide how much time or money you spend on gaming?

Self-exclusion

If you want to stop visiting our gaming floor, ask at the reception for a self-exclusion form. Once it is signed, our team will refuse you entry to the casino for the period you choose. You can still stay at the hotel and enjoy the restaurant and the spa.

Independent support

Tools such as Gamban and BetBlocker can block gambling websites on your own devices.